Comments from some recent service surveys. Our service survey measures five critical factors on a scale of 1-5 (5 being excellent) and are sent out after every call for service. 99% of all surveys returned have all five factors rated as 4’s and 5’s. Thank you all for your responses!!
Please complete the service survey below to help ensure that we continue to provide you with high quality customer service.
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“Dispatcher, Deanna, was extremely helpful and she is always courteous. Deanna is a joy to speak with. The technician, Joe, was very professional and knowledgeable. Joe is excellent. Joe is wonderful to work with. I can't say enough good things about Joe!” - Terri at Law Offices of Carl L. Brown
“Andrew was very polite and neat and did a great job installing our phone system and cabling yesterday. We have been happy with all the Signal techs but Andrew really went the extra mile for us!” - Ann Marie from Children’s Dentistry and Orthodontics
"I have worked with Phone Technician for most of my adult life and I must say Emphatically that Joe was the BEST to work with, he was very Efficient and he explained things to a T making it easy for us to transition into the future…(he will know what that means) We are going to be Just Fine as we move forward in time. We thank you and Him for all the helpful tips." - Letha from Lemoore
"Everyone was very helpful! Thank You!!" - Lucie from Fresno
"THANKS FOR ALWAYS TAKING CARE OF US!!!!" - Cindy from Sanger
"Thanks for all your help!" - Debby from Fowler
"Very knowledgeable and professional!" - Tanthia from Visalia
"All techs that come to our office are always professional." -Diana from Fowler
"Dispatcher went above and beyond to contact us." - Denise from Tulare
"I didn’t see the urgency to finish job that day, at first, tech then stayed until 7 pm to complete the job!" - Bob Fresno
"Tech was GREAT! Very helpful!!!" - Crystal from Fresno
"Please note, tech was very helpful and knowledgeable, great guy!" - Amy from Visalia
"Dispatch was wonderful in arranging the appointment." -Leticia from Fresno
"Very much appreciated techs expertise." - Janet from Fresno
"Dispatch was great, tech was awesome!" - Lucy from Fresno
"Tech who came out on a Saturday, twice, to handle our problem (and save our bacon) was very helpful and efficient. He did not change out things because he “thought” they were wrong….the found the problem and fixed it. He was a godsend." - Cynthia from Sanger
"Told by a co-worker things went great!" - Brittany from Fresno
"Excellent!" - Kay from Fresno
"Even better than we had hoped it would turn out." - Terry from Fresno
"Very courteous and helpful." - Debbie from Fresno
"Service is always exceptional w/ your company" - Tina from Madera
Doug from Kerman wanted to let us know, “I was very thankful for the service I received from Signal and their professional staff!” Doug said everything was “Fantastically Perfect !” He was very impressed with how prompt Signal responded and gave a special thanks to Bev in Dispatch and David in technical. Doug said, "I would recommend Signal to anyone in need of work!!" - Doug from Land O’ Lakes/Germain Seeds/Winfield United in Kerman
"Joe and Ed were very friendly and knowledgeable. They did a great job in explaining the new operation procedures with our new phone system. Best technicians I have dealt with thus far." - Alex from The Harvest at Fowler
"Everyone at Signal has provided GREAT service from day one. We will continue to use Signal for all of our related service needs and I will (continue to) recommend you when possible."
- Terry From Fresno
"Ed was excellent!!! He came in to the office and started to work right away. I was so thankful he knew what to do and was able to get us switched over.."
- Kelly From Fresno
"Andrew and his team did a very good job with the cabling and camera set-up. Everything is nice and tidy, very clean looking. He was very good at what he was doing."
- Anthony at Country Plastics
"Tech Joe was both professional, knowledgeable and amazing in solving our issue"
-Jaime from Visalia
"Joe is amazing...answers my questions...very knowledgeable and professional. That's why FAM will continue to have Signal Communications as a Museum partner."
-Debbie from FAM reports
"When we relocated to downtown Fresno in 2011, Signal Communications was retained for all of the communications infrastructure. As an office that manages SBA's largest portfolio of loans in the United States with over 50 finance, legal and support professionals using telephones, high speed internet tied to a network that spans the entire Western and Midwestern United States, one can just imagine the complexity of our communications operations. It works, thanks in large part to Signal, like a gem! A few years later we retained Signal for a project that involved multiple monitor installation. Again, outstanding service. So, it only made sense that we would turn to them on our latest requirement involving the installation of new projector and multi-media equipment. Signal, and its team of professionals are problem solvers and they do it with expertise and competence."
-Joel Stiner, United States Small Business Administration.
"David has always been very courteous and helpful. He's very knowledgeable and willing to assist in any of our cabling needs. In addition, he makes great recommendations that can improve our sites. We are very pleased with his service
David is punctual and communicates with us efficiently when he arrives, when he needs additional information and when he's done with the job"
-Misael, NDS Lindsay
"Beverly is fabulous. Always a pleasure to work with! Joe was a breathe of fresh air in the chaos surrounding our phone system relocation. He was our "rock" and I can't tell you enough how much we appreciated his presence and his efforts. His knowledge and take charge approach to help us accomplish our goal was extremely valuable to us. Signal has a true superstar team member in Joe. We look forward to working with him more as we work through what will be the second phase of getting us moved over into our new location. Please send Joe out to help us any time! He is always welcome and we could not have made this move work without his efforts.
-Jenni, Villane Ward Insurance Services
"We always like having Joe at our office, he is extremely friendly and very professional. Joe very knowledgeable and always advises the best solutions.
Our job was completed in great time and Joe always has such a professional and friendly attitude while working in our office."
-John, Specialty Fresh